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Consumer Rights - New EU Rules

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The European Parliament has passed a range of new rules to protect consumers. Traders will be prevented from imposing unfair charges on consumers paying by credit card. They will restrict charges to the actual cost borne by the trader. This will impact, for example, on budget airlines.
Amongst other measures, the rules will also lead to the introduction of a 14 day “cooling off” period for consumers making purchases online. The legislation has to be approved by the Council of Ministers and member states will then have to introduce domestic legislation to bring the rules into effect.

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