News and Events

Car Repair Code of Practice

  • Posted

The Office of Fair Trading has today approved the Motor Industry Service and Repair Code.

Key features and benefits of the Motor Industry Service and Repair Code are:

-Comprehensive monitoring of member garages, including inspection visits by independent RAC engineers

-Quotes or estimates for work include a written breakdown of costs, detailing the charges for labour and parts

-Where further work is required, the member garage must get customer permission before proceeding with this

-Member garages do not take upfront deposits

-Independent disciplinary procedures are in place, with a range of sanctions including warnings and termination of membership, to deal with garages that breach the Code

-A low-cost independent redress scheme is available to customers

-All customers can give online feedback about the garage on the Motor Codes website.