Car Repair Code of Practice
The Office of Fair Trading has today approved the Motor Industry Service and Repair Code.
Key features and benefits of the Motor Industry Service and Repair Code are:
-Comprehensive monitoring of member garages, including inspection visits by independent RAC engineers
-Quotes or estimates for work include a written breakdown of costs, detailing the charges for labour and parts
-Where further work is required, the member garage must get customer permission before proceeding with this
-Member garages do not take upfront deposits
-Independent disciplinary procedures are in place, with a range of sanctions including warnings and termination of membership, to deal with garages that breach the Code
-A low-cost independent redress scheme is available to customers
-All customers can give online feedback about the garage on the Motor Codes website.